WEBCENTRIC FORENSIC, INSIGHT AND OPTIMIZATION CONSULTING
InterOpsis provides website optimization consulting services and web optimization services to companies looking for more from their website and their web-operations. We specialize in optimizing websites by applying web-centric forensic, insight and optimization knowledge to deliver competitive advantage.

Client Achievements & Successes
InterOpsis works with small to medium enterprises; higher education providers; local, city and state governments; Fortune 500 companies and emerging businesses around the world. Our people have years of first-hand, in-the-trenches experience in website development and performance, as well as traditional marketing, sales and strategy development. Simply put, we make the web work for our clients.

Matanuska Telephone Association Palmer, AK Matanuska Telephone Association, a cooperative formed in 1953, serves residents in the Palmer area and across Alaska's fast-growing rail belt region. Goals: Improve User Experience, Simplify Workflow & Manitain Quality Assurance Website Audit Outcome: Working closely with Matanuska Telephone Association, InterOpsis conducted a comprehensive website audit, championed by executive management and the public relations department. Reduced Website Hosting Expense Streamlined Content Publishing Process Documented Business Continuation Plan Reduced Security Exposure Reduced IT Department Workload Improved Existing Web Applications Improved Customer Interaction & Acquisition Improved Website Search Engine Visibility Improved Customer Experience

City of Atlanta: Watershed Management Atlanta, GA Atlanta's Department of Watershed Management is dedicated to providing quality drinking water and wastewater services to residential and business customers at the lowest possible cost, while protecting urban waterways, conserving natural resources, and providing clean, safe water for downstream customers. Goals: Benchmark Website's State Before Redesign & Maintain Quality Assurance Website Assessment Outcome: Working with the Lead Project Manager, InterOpsis conducted a website assessment, prior to a website redesign to aid in the evolution of the website and the development of its next iteration. Reduced Website Hosting Expense Streamlined Content Publishing Process Documented Business Continuation Plan Reduced Security Exposure Reduced IT Department Workload Improved Existing Web Applications Improved Customer Interaction & Acquisition Improved Website Search Engine Visibility Improved Customer Experience

Winston-Salem State University Winston-Salem, NC WSSU is a public institution that develops the skills and values students need to contribute and succeed in the changing economy of the 21st Century. Its world-class degree programs in growing fields such as health sciences, information technology, financial services and teacher education, offer the flexibility to accommodate diverse life situations of both traditional and non-traditional students ranging from recent high school graduates to working adults. Goals: Build the Website Redesign Case & Maintain Quality Assurance Website Assessment Outcome: Working closely with WSSU, InterOpsis conducted a website assessment, produced in record time, for the purpose of supporting the Marketing Department's branding and positioning initiative. Streamlined Content Publishing Process Reduced IT Department Workload Identified Necessary Technology Improvements Expanded Scalability of Website Design & Templates Improved Existing Web Applications Improved Customer Interaction & Acquisition Developed Web Team Structure & Workflow Identified Team Gap & Aided Hiring Process Provided Content Management System Training Improved Customer Experience

North Carolina's Official Website for Tourism Raleigh, NC The responsibility of the Department of Commerce, North Carolina's official website for visitors is the best source for travel and tourism information about the state. Goals: Benchmark Website's State Before Redesign & Maintain Quality Assurance Website Assessment Outcome: Working with the website's "agency of record" for website development, InterOpsis provided a web assessment prior to a website redesign to aid in the evolution of the website and the development of its next iteration. Improved Customer Interaction & Acquisition Identified Shortcomings in Existing Web Applications Improved Website Usability Improved Website Search Engine Visibility Improved Customer Experience Reduced Security Exposure

Draka North America Claremont, NC Draka Comteq provides optical fiber cabling and connectivity solutions for network operators, installers and enterprises to deliver broadband services. For over 90 years, Draka has delivered real world cabling solutions. Goals: Build the Website Redesign Case & Maintain Quality Assurance eBusiness Blueprinting Outcome: Working with executive management, InterOpsis assisted in the development of an eBusiness strategy blueprint that provides the roadmap for Draka's North American division. Prioritized eBusiness Initiatives Identified Key Performance Indicators Defined Roles & Responsibilities Scoped Out Division of Labor Outlined Schedule & Milestones Outlined Short and Long-term Budget Cited Marketing & Sales Integration Points